Refund Policy

This Refund Policy applies to subscription payments made for Bell CRM, a product of Ladderbell. We want you to be happy with the Service, so we offer a clear and fair refund window.

3-Day Refund Window

You may request a full refund of your subscription payment within 3 (three) days of the payment date. If you are not satisfied with the Service, simply contact us within this period and we will refund the amount paid for that billing cycle.

After 3 Days

Once the 3-day window has passed, the payment for the current billing cycle is non-refundable. You will continue to have full access to the Service until the end of that billing cycle. You can still cancel future renewals at any time (see our Cancellation Policy).

How to Request a Refund

• Email us at support@ladderbell.com from your registered email address.
• Include your company name and the payment date or transaction/order ID.
• We will confirm and process eligible refunds promptly.

How Refunds Are Processed

Approved refunds are issued to your original payment method through our payment partner, Razorpay. Once processed, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.

Non-Refundable Cases

• Requests made after the 3-day window for the current cycle.
• Accounts suspended or terminated for violating our terms or for misuse of the Service.
• Partial-period or pro-rated refunds for unused days after the refund window.

Contact Us

Ladderbell, Varanasi, Uttar Pradesh, India.
Email: support@ladderbell.com · Website: bellcrm.in